Last Updated: 2024-01-22

Privacy Policy

Confidentiality Agreement

Our commitment is to protect the confidentiality of

  • individuals visiting our Humi websites
  • clients utilizing Humi services

This confidentiality agreement is applicable when Humi is the data controller for the personal data of our website visitors and clients; meaning, we are responsible for deciding how and why the personal data is processed.

Humi employs cookies strictly for analytical purposes. Since these cookies, being non-intrusive, do not disclose the identity of our website visitors, we will not prompt our visitors with cookie consent notices.

In this document, "we", "us", "ourselves" and "our" refer to Humi (the brand of Human Intelligence bv).

Personal Data Usage by ourselves

This section outlines:
  • the broad types of personal data we may handle;
  • the sources and specific types of data if the personal data is not directly obtained from you;
  • the objectives for processing personal data;
  • the lawful grounds for processing.

Usage Data

We handle data regarding your interaction with Humi’s digital platforms and services. This may encompass data like your IP address, location, browser type and version, operating system, referral source, duration of visit, pages viewed, navigation paths on the site, and service usage details, including interactions with Humi. This information is processed to analyze the utilization of Humi's online platforms and services. The legal foundation for this processing is our legitimate interest in maintaining the security of our digital platforms and services.

Marketing Data

We handle data you provide for subscribing to our email newsletters or requesting commercial information. This marketing data is used to send you newsletters and other marketing communications. The basis for this processing is consent, which you can withdraw at any time through an opt-out mechanism.

Applicant Data

We process data you provide when applying for a job. This includes assessing your suitability for a role. The legal basis for this processing is:
  • consent implied by submitting an application;
  • our legitimate interest in keeping a record of past applications.

Enquiry Data

We process data in your service requests. This is used to provide information about our services. The legal basis is:
  • consent implied by submitting a request;
  • legal obligation to retain proposal documents for a set period (article III.86 of Wetboek van economisch recht / Code de droit économique).

Account Data

We process your account data, including your name, contact and address details, and ordered services. The source is you, your employer, or another admin user. This data is processed for service provision and communication. The legal basis is:
  • performance of a contract or steps to enter a contract;
  • our legitimate interest in identifying past customers for optimizing future communications.

Service Data

We process data from your use of our services, including request fulfillment, incident, problem, change, complaint management, and satisfaction surveys. The source is you, your employer, or another admin user. This data is processed for service operation. The legal basis is:
  • performance of a contract or steps to enter a contract;
  • legal obligation to store financial data (article 60 of Wetboek van de belasting over de toegevoegde waarde / Code de la taxe sur la valeur ajoutée).

Financial Data

We process data related to financial transactions for our services. This includes contact, billing, and transaction details. This data is processed for service delivery and transaction records. The legal basis is:
  • performance of a contract or preparatory steps;
  • legal obligation to store financial data (article 60 of Wetboek van de belasting over de toegevoegde waarde / Code de la taxe sur la valeur ajoutée).

Sharing Your Personal Data

We may share personal data with our group companies as necessary for the stated purposes, based on the legal grounds outlined in this notice.

Your account and financial data may be shared with our external law firm as required for managing contractual risks, obtaining professional advice, or defending legal claims.

Your account and financial data may be shared with our appointed auditors for annual audit obligations.

We may use a third-party SaaS provider for our Customer Relationship Management.

Beyond specific instances mentioned in this section, we may share your personal data to comply with legal obligations, protect vital interests, or defend legal claims.

International Data Transfers

This section details circumstances under which your personal data may be transferred outside the European Economic Area (EEA).

Account Data may be processed by a third-party SaaS tool based in the United States. Transfers to the United States will be safeguarded by appropriate measures, namely the EU-US Privacy Shield framework.

Retention and Deletion of Personal Data

We adhere to policies and procedures for retaining and deleting personal data, ensuring legal compliance.

Personal data is retained only as long as necessary for its purpose.

Our retention periods are:
  • Usage Data: 1 year;
  • Enquiry Data: minimum 3 years from the next January 1st.

Financial Data is retained for a minimum of 7 years, and a maximum of 10 years from the next January 1st.

Service Data is retained for 7 years after service agreement termination, then deleted or anonymized.

Account Data is retained for up to 7 years post-agreement termination, then deleted or anonymized, or earlier upon objection.

In certain cases, retention periods may vary based on:

Applicant Data is based on the option to object.

Marketing Data is based on the option to opt-out.

We may retain personal data as necessary for legal obligations.

Policy Amendments

We may update this notice on our website. Please review periodically.

Your Data Protection Rights

This section summarizes your rights under data protection law.

Your primary rights are:
  • access;
  • rectification;
  • erasure;
  • objection to processing;
  • data portability;
  • withdrawal of consent.

You have the right to confirm if we process your personal data and to access it, along with relevant details. We may withhold some information as permitted by law. The first copy of your data is free; additional copies may incur a fee. Access your data at https://my.be.Humi.com.

You have the right to correct inaccurate or incomplete personal data.

In certain situations, you can request the deletion of your personal data. Exceptions include legal obligations and defense of legal claims.

You may object to processing based on legitimate interests. We will stop processing unless there are overriding legitimate grounds or for legal claim defense.

You may object to processing for direct marketing purposes.

If processing is based on consent or contract and done automatically, you have the right to receive your data in a structured format. You may withdraw consent anytime without affecting the lawfulness of prior processing. Exercise your rights by contacting us at privacy AT humi.be.

Cookies

Our websites use analytical cookies and social media-related cookies.

Analytical Cookies

We use analytical cookies, like Google Analytics, to analyze website usage and generate statistics, improving our understanding of visitors and enhancing the website.

Social Media Cookies on Our Blog Sites

Our blog sites feature social media buttons, placing cookies managed by the social media providers. We have limited control over these cookies and bear no responsibility for them.

Cookie Policy

Our websites employ two types of cookies: analytical and those related to social media functionalities.

Insightful Cookies

We utilize insightful cookies, such as Google Analytics, to assess and compile statistics on website use. This analysis enhances our understanding of user interaction, thereby improving our website's effectiveness.

Social Network Cookies on Blog Platforms

On our blog platforms, social media buttons are available, initiating the use of cookies governed by the respective social media entities. Our influence over these cookies is minimal, and we assume no responsibility for their usage and management.

Usage of Cookies

Our websites incorporate analytical cookies and those associated with social media functions.

Analytical Cookies

These cookies monitor visitor interactions on our sites, aiding in website analysis and statistical compilation. This process helps us better comprehend our visitors, ultimately leading to website enhancements. Google Analytics, a service provided by Google Inc., is employed for this purpose, and in this context, analytical cookies are placed on our websites.

Social Media Cookies on Blog Sites

To facilitate content sharing for visitors on our blog sites, we've integrated social media buttons. The cookies linked to social media are neither placed nor controlled by us, but by the respective social media platforms. Our knowledge and control over these cookies are limited, hence we bear no responsibility or liability for these cookies or the manner in which the social media platforms handle the collected data.

Cookie Management and Refusal

Browser settings can be adjusted to prevent any cookie storage, to selectively allow or refuse cookies, or to delete all cookies upon closing the browser. Remember, cookies are set on every computer used to access websites. To fully stop receiving cookies, it’s necessary to modify the settings on each computer you use.

Privacy office

Our data protection team can be contacted on:
Human Intelligence BV
Slachthuisstraat 56
9000 Gent
Belgium